Refund policy

Return and Refund Policy

At Jassa Jewelry, we want you to receive exactly what you ordered.

When a return/refund is accepted — Returns and refunds are accepted ONLY in these two cases: (1) you received a different product than what you ordered, or (2) you received a damaged product.

Opening video is mandatory — To claim a return or refund for a wrong or damaged item, you must have recorded an unboxing video showing the sealed package being opened and the product's condition. Claims without a valid opening video cannot be processed.

No refund/return if you simply don't like the product — If you don't like the product, change your mind, or it doesn't match your expectations in look or fit, we do not offer any refund or return in this case. Please check product photos, descriptions and details carefully before ordering.

No exchanges — We do not offer exchanges for any reason, including size or design preference. Only the wrong-item/damaged-item path above is eligible for a refund.

Cancellations — Orders can be cancelled within 24 hours of placing, before dispatch. Email jassajewelry@gmail.com with your order number.

How to raise a claim — Email jassajewelry@gmail.com within 48 hours of delivery with your order number, your opening video, and photos of the product/packaging showing the issue.

Refund timeline — Once your claim is verified, refunds are processed within 5–7 business days to your original payment method (prepaid orders) or via bank transfer/UPI (COD orders).

Contact: Jassa Jewelry, G-34, Rajshree City Centre, Sagrampura, Surat, Gujarat - 395002. Email: jassajewelry@gmail.com